Orders Tracking
Tracking FAQ
I do not know my order number ?
- Check email subject
Your order number is located at the top of your Order tracking updated Email.
- Check spam box
If you can not find it in your inbox, please check your spam filter or junked folder.
Email Subject:
Order tracking updated #XXXX (order-id)
Email Heading:
Tracking info of order #XXXX (order-id)
From:
customer.vmarvels@gmail.com
I would like to modify/cancel my order ?
Orders are automatically processed within 2 hours from time of order confirmation. Please contact us ASAP and within the following time period for cancellations and changes. Order modification/cancellation requests after 2 hours from time of order confirmation may not be accommodated.
When will my order ship?
Once an order is placed, you’ll receive an email notification confirming we’ve received it. We will process your order 2 hours after successful payment. Order processing usually takes 5-7 business days(Personalized customized products excluded).Once shipped, you will receive email notifications for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
How long will it take for my order arrive ?
All standard shipments are usually delivered within 7-15 business days from the ship date.